Frequently Asked Questions
How long does it take to ship?
Both Classic Line and Signature Line products will take between 7-14 days to arrive. If your package has not arrived by this timeframe, please contact us at info@philocracy.co and we will fix the problem!
Can I make exchanges or returns?
As a mission-driven organization, all of our profits go towards charity. This means that, much like a donation, your purchase cannot be refunded or returned. Depending on stock, we may be able to initiate an exchange for sizes, but shipping rates must be covered by the purchaser. Thank you for understanding and thank you for your contribution!
Where does the money go?
Great question! All Classic Line products go primarily towards supporting Philocracy’s operations. This mainly includes website maintenance and advertising. However, a significant portion of profits from the Classic Line will also go towards the nonprofit partner for that period. Profits raised from the Signature Line will go completely towards the nonprofit partner that it was designed in collaboration with!
Can I learn more about the organizations that each drop goes toward?
Sure thing! Please check out our “The Story” page, and click on the collaborations we have had throughout the years to learn more about the organizations. You will also find a link to the organizations’ websites on this page so that you can further donate or get more involved!
Do any board members get paid?
No! We are all volunteer workers and do not take a salary or portion of sales. All funds raised go towards growing Philocracy and donating to our charity partners :)
How do you pick organizations?
We follow a list of criteria whenever we search for future nonprofit/charity partners. These are:
- a) Their experience in directly addressing a problem of society (i.e.. what direct work or activism they do)
- b) Their tax-exemption status
- c) Their operating location (more local work is preferred)
- d) Their need for donations and ability to translate dollar into tangible impact
- e) Their willingness to collaborate with us and allow us to market their initiatives and work.
Don’t see your question listed? Email info@philocracy.co